Chief Pastry Experience Officer

6 days ago

GondrecourtleChâteau, Grand Est, United States Nothing Bundt Cakes Full time

Nothing Bundt Cakes is seeking a highly motivated and experienced individual to fill the role of Chief Pastry Experience Officer. This key position requires strong leadership skills, a deep understanding of exceptional customer service, and a passion for delivering an unforgettable experience.

About Nothing Bundt Cakes

We are a rapidly growing bakery chain dedicated to bringing joy to our guests and communities through our delicious cakes and warm, welcoming atmosphere. With over 500 locations across the US and Canada, we offer a unique opportunity to join a dynamic team that shares your commitment to excellence and customer satisfaction.

Job Description

The Chief Pastry Experience Officer will work closely with our Bakery Managers and team members to create a superior guest experience, drive sales and profitability, and ensure all aspects of our bakery operations meet our high standards. This role serves as a vital carrier of our company culture, reinforcing our core values and brand identity in every interaction with our team members and guests.

Key Responsibilities:
  • Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
  • Partner with Bakery Managers in leading all aspects of the guest experience, cake production, brand presentation, work environment, and inventory control.
  • Support Bakery Managers in recruiting, selecting, and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
  • E nsure Nothing Bundt Cakes product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and our policies and procedures.
  • Assist Bakery Managers in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
  • Co-manage special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
  • Co-facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Contribute to marketing strategy execution in the local community by helping to coordinate and participate in special events.
  • Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Core Values and Leadership Competencies:
  • Servant's Heart: We go above and beyond to support and develop the team and create a superior guest experience.
  • Spirit of a Champion: We demonstrate an intense drive, a commitment to excellence, and a passion to succeed.
  • Genuine Connections: We project warmth, enthusiasm, and optimism that attracts and energizes others.
Knowledge, Skills, and Abilities:
  • Demonstrate unwavering guest focus and strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
  • Have the ability to delegate tasks, communicate clear expectations, direct others' work, and manage performance.
  • Be highly organized and resourceful, able to balance multiple priorities and demonstrate strong follow-up skills.
  • Possess strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
  • Demonstrate strong learning agility, with a passion to grow and excel.
Salary Information:

We offer a competitive salary of $38,000 per year, commensurate with experience and qualifications. In addition, this role offers opportunities for professional growth and development within our rapidly expanding organization.

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