Variance Analyst

1 week ago

Sacramento, California, United States Brinks Full time
Job Title: Variance Analyst

Brink's U.S., a division of Brink's, Incorporated, is seeking a skilled Variance Analyst to join our team. As a key member of our operations team, you will be responsible for investigating reconciliation discrepancies to reduce claim settlements and increase customer satisfaction.

Key Responsibilities:
  • Manage daily variance tracking and reporting, investigating all discrepancies within 24 hours.
  • Notify Risk Management and Field Leadership of discrepancies immediately.
  • Interview appropriate parties to determine the cause of discrepancies.
  • Review all settlement forms daily.
  • Reduce claims filed in MS Dynamics by conducting investigations and interviews to bring them to resolution within 48 hours.
  • Partner with Customer Care to investigate claims filed in MS Dynamics to accurately close the claim in a timely manner.
  • Conduct audits to ensure ATM Business Rules and SOAP are followed and adhered to by the branch.
  • Provide management with feedback on reconciliation, servicing, or systems issues.
  • Document all investigations, interviews, and resolutions.
  • Identify causes for variances and partner with HR to recommend corrective action interventions if necessary.
  • Promptly respond to customers regarding discrepancies, communicating issues and providing resolution.
  • Run monthly and quarterly reports for district and branch leadership.
Requirements:
  • Minimum 3 years of ATM industry experience (e.g., servicing, residual balancing, or network settlement).
  • Minimum of 3 years of investigating and resolving claims differences.
  • Or minimum of 3 years of experience in a finance role.
  • Minimum of 2 years of experience working with Microsoft Office products (Excel, Word, and PowerPoint).
Preferred Qualifications:
  • Knowledge of ATM reconciliation procedures.
  • Demonstrated computer literacy with proficiency in Access DB, BAMS, iCash.
Professional Skills:
  • Strong consultative, analytical, and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and effectively handle multiple projects, tasks, and opportunities simultaneously.
  • Ability to initiate and drive work autonomously and collaborate across teams to encourage actionable consensus.
  • Detail-oriented, strong organizational skills, and ability to work independently.
  • Sense of urgency and ability to multi-task.
  • Demonstrates a high standard of work product.

Brink's, Incorporated is an Equal Opportunity/Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

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