Client Relations Specialist

2 weeks ago


Newark, New Jersey, United States Papé Group Full time

Position Title: Customer Service Advisor

Job Category: Sales

Overview:

Papé Group - Construction & Forestry Division

Role Summary:

The Customer Service Advisor is responsible for delivering exceptional after-sales support for the parts and service departments. This role requires strong business acumen and relationship management skills at the territory level. Candidates should have a proven track record in planning, developing, and executing effective sales strategies.

Key Responsibilities:

  • Provide comprehensive support for parts and service inquiries.
  • Manage business relationships effectively within the assigned territory.
  • Demonstrate self-motivation and superior customer service skills.
  • Communicate effectively, both verbally and in writing, with clients and team members.
  • Exhibit strong time management skills to thrive in a fast-paced environment.
  • Possess a minimum of three years of experience in parts or service, or outside sales.
  • Have a solid understanding of parts and service operations.
  • Experience with construction or forestry equipment is advantageous.

Why Choose Papé Group:

Competitive Compensation: Salary is commensurate with skills, training, and experience.

Comprehensive Benefits: Includes 401(k) with company match, medical, dental, vision, and prescription insurance, flexible spending accounts, life insurance, short- and long-term disability insurance, progressive vacation plans, and tuition reimbursement for training programs.

Career Advancement: Papé Group is committed to promoting from within, offering numerous opportunities for growth.

Stability and Reputation: As a family-owned, fourth-generation company with over 150 locations and 80 years of experience, Papé Group is recognized for its stability, integrity, and commitment to excellence.

Equipment and Resources: We boast the largest equipment inventory in the West, along with an unparalleled parts inventory.

Employee Engagement: Enjoy an open-door policy where your voice is valued and your opinions matter.

Training and Development: Receive ongoing training and mentorship to prepare you for your role and enhance your skills.

Qualifications:

Skills:

  • Enthusiastic: Demonstrates intense and eager enjoyment and interest.

Motivations:

  • Self-Starter: Capable of performing tasks independently without external assistance.

Equal Opportunity Employer: Papé Group is an equal opportunity employer and does not discriminate against employees or applicants based on their inquiries about compensation or any other protected characteristics.



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