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Client Engagement Specialist I

2 months ago

Newark, New Jersey, United States Conduent State & Local Solutions, Inc Full time

At Conduent State & Local Solutions, Inc., we are committed to delivering essential services and solutions for leading corporations and numerous governmental entities, ensuring outstanding results for our clients and the communities they serve. This is your chance to excel, contribute positively, and be part of a workplace that values diversity and individuality every day.

Position: Customer Experience Associate I

Location: Newark, NJ

Compensation: $16.50/hr. & $17.50/hr. for Bilingual Candidates

Work Schedule:

  • Monday to Friday: 10:15 AM - 7:15 PM
  • Saturday: 7:45 AM - 2:15 PM
  • Weekdays and Sundays Off

Benefits:

  • Comprehensive Full-time Employment with Benefits from Day One, including Paid Holidays.
  • Paid Training Programs.
  • Weekends Off.
  • Supportive Work Environment.

Qualifications:

  • Must be at least 18 years of age.
  • High School Diploma or equivalent required.
  • Background check is mandatory.
  • Availability to work specified hours as outlined.

Role Overview:

As a Customer Experience Associate, you will serve as the initial point of contact for our clients' customers. Your responsibilities will include responding to inquiries, providing detailed product information, and assisting customers with a focus on empathy and problem resolution. A willingness to listen, learn, and address customer concerns is essential.

Key Responsibilities:

  • Address all customer inquiries related to tolling and administration by utilizing training and available resources.
  • Assess customer needs to provide accurate and comprehensive information.
  • Execute necessary transactions using mainframe or web-based systems.
  • Submit research requests clearly and accurately.
  • Maintain an in-depth understanding of company and client programs, policies, and technologies.
  • Communicate in a warm and empathetic manner.
  • Adhere to confidentiality standards to ensure information is shared only with authorized personnel.
  • Support other roles during peak workloads or absences.

Successful Candidates Will Demonstrate:

  • Ability to convey complex information clearly to ensure customer understanding.
  • Strong work ethic and commitment to excellence.
  • Effective written and verbal communication skills.
  • Proficient problem-solving abilities.
  • Prior customer service experience.
  • Capability to navigate multiple applications and research solutions efficiently.
  • Passion for assisting others and guiding them to optimal solutions.
  • Enthusiasm for innovative technology.
  • Calmness in conflict resolution and problem-solving for dissatisfied customers.
  • Ability to work in a structured environment while managing high call volumes.
  • Commitment to 100% attendance during the training period.

Compensation Transparency:

Compensation for this position may vary based on factors such as location, experience, and performance. In addition to base pay, this role may be eligible for bonuses or incentives based on business needs. Conduent offers a variety of employee benefits, including health insurance, dental and vision programs, life and disability insurance, retirement savings plans, paid holidays, and paid time off.

Equal Opportunity Employment:

Conduent is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.

Individuals with disabilities who require reasonable accommodations to apply for or compete for employment with Conduent may request such accommodations through the appropriate channels.

At Conduent, we prioritize the health and safety of our associates, their families, and the community.