Guest Relations Specialist

1 week ago


Newark, New Jersey, United States Jackmont Hospitality Full time
Job Overview

Company: Jackmont Hospitality

Position: Greeter

Role Objective

The primary aim of this role is to create a welcoming atmosphere that reflects Jackmont's commitment to exceptional service and high standards. The Greeter is responsible for warmly welcoming guests upon their arrival, ensuring their dining experience is enjoyable, and bidding them farewell as they depart.

Key Duties and Responsibilities

  • Warmly greet guests as they arrive and depart.
  • Assist in seating guests in the dining or bar areas, ensuring a seamless transition to the service team.
  • Answer incoming phone calls promptly and provide necessary assistance.
  • Manage guest flow into dining and bar areas, offering accurate wait times when necessary.
  • Engage guests during their wait with enjoyable food and beverage options.
  • Address special requests and needs of guests with care.
  • Adhere to all relevant brand standards regarding service quality.
  • Ensure excellence in food, beverage, and overall guest experience.

Qualifications

  • Naturally friendly and outgoing personality.
  • Ability to read and understand menus.
  • Clear communication skills for greetings and farewells, as well as understanding guest requests.
  • Ability to effectively communicate guest needs to team members.
  • Strong hearing ability in a busy environment to respond to guest inquiries and phone calls.
  • Must pass a federal background check.

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