Site of Care Operations Manager
3 weeks ago
We are seeking a highly skilled Site of Care Operations Manager to join our team at CVS Health. As a key member of our operations team, you will be responsible for improving operational processes and methods, providing and implementing specific action plans to fulfill organizational goals and missions.
The Site of Care Operations Manager plays a critical role in leading the transformation of care delivered to our partners, strengthening patient-centric collaboration between our clinical services and provider networks, and driving continuous improvements in quality and patient experience in post-acute care.
This role requires significant leadership skills, executive presence, and the ability to make connections across organizations, disciplines, and levels of seniority.
Key Responsibilities- Collaborate with Partner Success, Operations leadership, and Clinical Teams to ensure operational interventions are aligned with overall strategy for clients.
- Ensure the elements of the program(s) are executing to program plans, partner contract requirements, and company commitments.
- Deliver interventions to drive improvement across Value-based care programs.
- Establish, nurture, and utilize partner relationships to support collaboration and successful execution of organizational and partner priorities and goals.
- Manage Site of Care operations staff to ensure timely and qualitative communication, facilitating workshops and partner sessions, and ensuring coaching and training.
- Provide program-level management of day-to-day program operations.
- Review client data, action plans, operational plans, NSOC use, and SNF escalations.
- 1:1 meetings with staff should include a discussion of their data and opportunities/challenges.
- Client Team Meetings to review actions and upcoming meetings to share data.
- Collaborate with partners within CVS Accountable Care to identify solutions to overcome any inconsistencies across the market, capture feedback from the marketplace and the provider community, and elevate to Senior Leadership for continuous process improvement.
- Motivate and mentor others to probe into technical and operational details to improve process, efficiency, and results.
- Contribute to a motivated work environment by working effectively to achieve common goals.
- 7+ years of strong background in healthcare delivery methods and tools, clinical performance improvement, clinical operations, population health, and care management.
- 5+ years of strong Medicare and clinical program experience, including clinical program delivery and performance improvement techniques on the provider side.
- 3+ years of leadership and coaching skills demonstrated, with a preference for prior management experience.
- Demonstrated expertise interpreting population data, risk stratification.
- Experience working with clinical and claims data.
- Consulting or business development experience is a plus.
- Experience and expertise implementing service models that innovate, add value, and drive operational results in healthcare fields.
- Experience with Episodes of Care or Value-Based Care.
- Strong critical thinking skills needed to analyze medical data and reports.
- Experience with Healthcare Organizations.
- Ability to travel up to 50%.
- Bachelor's degree required.
- Master's degree in a related field preferred: MBA, MHA, MPH, or other Health professional degree preferred (RN, other).
The typical pay range for this role is $75,400.00 - $165,954.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
As for time off, Company employees enjoy Paid Time Off ('PTO') or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies.
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