Site of Care Operations Manager
4 days ago
Job Summary
CVS Health is seeking a highly skilled Site of Care Operations Manager to join our team. As a key member of our operations team, you will be responsible for improving operational processes and methods, and implementing specific action plans to fulfill organizational goals and missions.
Key Responsibilities
- Lead transformation of care delivery to our partners, strengthening patient-centric collaboration between clinical services and provider networks.
- Drive continuous improvements in quality and patient experience in post-acute care, decreasing the total cost of care and translating to profitable growth.
- Oversee a team of provider-facing staff, building collaborative relationships with key clinical leaders in provider organizations, analyzing provider quantitative performance and operational capabilities, and developing and executing a strategic roadmap.
- Collaborate with Partner Success, Operations leadership, and Clinical Teams to ensure operational interventions are aligned with overall strategy for clients.
- Manage Site of Care operations staff to ensure timely and qualitative communication, facilitating workshops and partner sessions, and ensuring coaching and training.
Requirements
- 7+ years of strong background in healthcare delivery methods and tools, clinical performance improvement, clinical operations, population health, and care management.
- 5+ years of strong Medicare and clinical program experience, including clinical program delivery and performance improvement techniques on the provider side.
- 3+ years of leadership and coaching skills demonstrated, with a preference for prior management experience.
- Demonstrated expertise interpreting population data, risk stratification, and experience working with clinical and claims data.
- Consulting or business development experience is a plus, as is experience implementing service models that innovate, add value, and drive operational results in healthcare fields.
- Ability to travel up to 50%.
- Bachelor's degree required, with a Master's degree in a related field preferred.
What We Offer
CVS Health offers a competitive salary, bonus, commission, or short-term incentive program, as well as an award target in the company's equity award program. We also offer a full range of medical, dental, and vision benefits, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. Additionally, we provide a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
CVS Health is an Equal Opportunity Employer
We are committed to diversity, equity, and inclusion. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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