Site Operations Manager

3 weeks ago


Austin, Texas, United States TCWGlobal Full time

At TCWGlobal, we are seeking a highly skilled and experienced Site Operations Manager to oversee all site activities at our office location(s). This critical role requires a strong leader who can manage every aspect of day-to-day operations, ensuring a well-executed workplace environment.

Key Responsibilities:
  • Function as the primary point of contact for local Site Leader(s), RESS Regional Lead, and all local employees for day-to-day site operational matters.
  • Responsible for all site operations relevant to their location, including Reception, Security, Business Continuity, Emergency Response Planning, Environmental Health and Safety programs, Food Services, Supplies, Record Retention, Asset Management, Recycling, Satisfaction Surveys, and Transport Services.
  • Partner with Site Leadership and RESS Regional Lead to create and sustain a positive Employee Experience by anticipating and responding to individual, team, and site level needs and actively managing the local work environment.
  • Partner with Site Leadership in establishing and implementing site level initiatives, leveraging RESS Regional Lead for best practices to develop plans and implement initiatives.
  • Partner with RESS Regional Lead and Finance team to prepare, manage, and forecast site operational costs and budgets, collaborating with RESS Regional leadership to pursue opportunities to optimize FM costs and improve services at the site.
  • Oversee contract administration, insurance, and risk management for all site services and vendors, performing all duties in accordance with legal compliance requirements.
  • Provide and manage regular site occupancy plans, seating assignments, and leverage RESS to develop options for business to support their space needs.
  • Manage and leverage RESS regional help for office moves, expansions, and facilities projects (HVAC, electrical, plumbing, etc.).
  • Serve as the primary liaison for property management services provided by the landlord.
  • Manage visits for all internal and external guests, including regulatory agencies.
  • Support and coordinate Corporate Shipping, Receiving, and Global Trade functions.
  • Provide local HR support for onboarding and orientation, university relations, recruiting.
  • Coordinate with IT team in support of new hires, telecom, videoconferencing, and lab/site requirements as needed.
  • Organize, implement, and manage Global Citizenship initiatives for the site, including employee events, charitable giving, and community relations events.


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