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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate. In this role, you will be responsible for providing exceptional customer service, managing sales inquiries, and driving sales growth through effective communication and relationship-building.
Key Responsibilities:- Respond promptly to customer inquiries via phone, email, and virtual meetings.
- Provide accurate information about our products and services.
- Resolve customer issues and complaints with empathy and efficiency.
- Identify customer needs and recommend appropriate products or services.
- Follow up with potential and existing customers to nurture leads and close sales.
- Maintain detailed and accurate customer records in our CRM system.
- Achieve and exceed sales targets and performance metrics.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Stay up-to-date with product knowledge, industry trends, and best practices.
- Proven experience in customer service and/or inside sales.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively.
- Proficient in using CRM software and other sales tools.
- Comfortable with technology and able to adapt to new systems quickly.
- High school diploma or equivalent; college degree preferred.
- Competitive wages and bonus structure.
- Stock Options, Life Insurance, Discount Savings Card
- Comprehensive Medical/Dental reimbursement program.
- Flexible working hours and remote work environment.
- Compensation is based on performance.
- Professional development opportunities.
Note: Hiring only California, Texas, and Oregon residents.
