Pharmacy Customer Service Representative

2 days ago

Antioch, California, United States Walgreens Full time
Job Summary:

As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This role involves providing courteous, fair, friendly, and efficient checkout service, as well as assisting the pharmacist in the practice of pharmacy. You will be responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Additionally, you will engage customers and patients by greeting them and offering assistance with products and services, resolving customer issues, and answering questions to ensure a positive customer experience.

Key Responsibilities:

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customers and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Takes customers to the OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
Checks in and prices merchandise as required or as directed by the store manager or communicated by the shift leader.
Performs duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Assists pharmacists in scheduling and maintaining workflow.
Reports, immediately, prescription errors to the pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager.
Assists and supports the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
Maintains knowledge of Company asset protection techniques and files claims for warehouse overages (merchandise received but not billed), shortages (merchandise billed but not received), order errors, or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
For consumable items, assists in stock rotation, using the first-in, first-out method and restocks outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at the store).
Assists with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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