Customer Service Representative

1 week ago


Antioch, California, United States A-Z Office Resource Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at A-Z Office Resource. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Process orders and manage service requests using HubSpot CRM and DDMS ERP.
  • Collaborate with the Product Group Manager to ensure seamless communication with vendors and customers.
  • Assist in resolving issues related to vendor communication and order fulfillment.

Requirements:

  • High School Diploma or equivalent; a degree in Business, Marketing, or related field is a plus.
  • Previous experience in customer service or administrative support is desirable.
  • Familiarity with CRM systems (HubSpot preferred) and ERP systems (experience with DDMS or Sage is a bonus).
  • Excellent communication, adaptability, and resilience.

Perks and Benefits:

  • Competitive Pay: $20-$22/hour based on experience.
  • Health & Wellness: Comprehensive health, dental, and vision insurance.
  • Time Off: Enjoy paid time off and holidays.
  • Career Growth: We love promoting from within.

At A-Z Office Resource, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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