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Customer Service Representative

4 weeks ago

Antioch, California, United States Gas City Inc. Full time
Job Description

Job Title: Customer Service Representative

Job Type: Full-time/Part-time

Job Summary:

We are seeking a highly motivated and energetic Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.

Key Responsibilities:

  • Provide exceptional customer service by addressing customer concerns and inquiries.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Resolve customer complaints and issues in a timely and satisfactory manner.
  • Keep accurate records of customer interactions and transactions.
  • Process orders and deliveries accurately and efficiently.
  • Stay up-to-date on company products, services, policies, and procedures.
  • Collaborate with other team members to ensure customer satisfaction and team goals are met.
  • Perform other related duties as assigned.

Requirements:

  • High school diploma or equivalent.
  • 1-2 years of customer service experience preferred.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to work independently as well as part of a team.
  • Ability to adapt to change and work in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Ability to work a flexible schedule including weekends and holidays if needed.

We offer a competitive salary and benefits package, as well as opportunities for advancement and growth within the company. If you are passionate about delivering exceptional customer service and meet the requirements of this position, please submit your resume and cover letter for consideration.