Customer Success Associate

3 days ago

Austin, Texas, United States CDK Global Full time
Unlock Your Potential

At CDK Global, we're committed to empowering our customers to succeed in the automotive retail industry. As a Customer Success Intern, you'll play a vital role in helping us achieve this goal. Your primary responsibility will be to ensure the success and satisfaction of our valued customers. You'll work closely with our Regional Manager and their team to engage in a wide range of activities, including internal reporting, strategic account planning, and assisting with business transformation projects. You'll also have the opportunity to make an impact on the project management and delivery of successful implementation for assigned projects.

About the Role

This is a unique opportunity to join a dynamic team dedicated to customer success and innovation. As a Customer Success Intern, you'll have the chance to grow your skills and contribute to a culture of excellence. You'll work in a fast-paced environment, prioritizing responsibilities and performing duties with a high level of autonomy. You'll also have the opportunity to collaborate with our Sales team, helping to grow CDK business and customer experience.

Responsibilities & Essential Functions

  • Assists in maintaining pre-established relationships with dealership management.
  • Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications.
  • Prepares client-specific reports and presentations to educate and drive growth.
  • Collaborates with Sales team, helping to grow CDK business and customer experience.
  • Identifies opportunities, creating a plan for addressing training needs for dealership staff.
  • Work closely with Sr. CSMs; occasionally assisting where needed.
  • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
Qualifications & Job Requirements

  • Must be a matriculated college student working towards an associate's, bachelor's, or master's degree in business or any related field.
  • Strong interest in Relationship Management, Automotive Tech or related field.
  • Strong communication skills (verbal and written).
  • Proficient in MS Office Suite (Excel, Word, and PowerPoint).
  • Strong Analytical skills.
  • Some overnight travel may be required.
Preferred Attributes & Qualifications

  • Organized, with a high attention to detail.
  • Salesforce experience preferred.
  • Ability to work in a fast-paced environment and prioritize responsibilities.
  • Demonstrated ability to perform duties with a high level of autonomy.

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