Assistant General Manager OEM

22 hours ago

Indianapolis, Indiana, United States Extended Stay Indy NW College Park Full time
Job Summary

As the Assistant General Manager OEM at Extended Stay Indy NW College Park, you will play a crucial role in ensuring guest satisfaction and the efficient operation of the hotel. In the absence of the General Manager, you will supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.

Responsibilities
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
  • Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality's dress code and wearing a nametag when working.
  • Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the aforementioned departments.
  • Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
  • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Assist the General Manager as needed in revenue generation programs.
  • Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
  • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Ensure recruiting, hiring, and training for Guest Services based on occupancy.
Requirements
  • At least 5 years progressive experience in a Rooms or F&B department Hotel.
  • Previous supervisory experience required.
  • Must be proficient in Windows Operating Systems.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to convey information and ideas clearly.
Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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