Retail Operations Supervisor
2 weeks ago
Position Overview:
The Retail Operations Supervisor plays a crucial role in the efficient management of a specialty retail farm and ranch establishment. This position serves as the second-in-command to the Store Manager, ensuring that all operational aspects run smoothly.
Key Responsibilities:
- Deliver an exceptional customer experience by following the GURA principles:
- Greet customers warmly.
- Identify customer needs and preferences.
- Recommend suitable product solutions.
- Express appreciation to customers.
- Lead and guide the store team, fostering a collaborative and welcoming environment.
- Assist the Store Manager in driving sales, enhancing customer loyalty, and managing daily operations effectively.
Operational Duties:
- Uphold a safe and productive work atmosphere by adhering to established policies and procedures.
- Participate in the hiring, training, and development of team members, ensuring they are well-versed in product knowledge and company policies.
- Handle customer inquiries and resolve complaints to guarantee a positive shopping experience.
- Manage inventory control, merchandising initiatives, and freight movement.
Qualifications:
- Previous experience in retail leadership is essential. Knowledge of farming, ranching, or related fields is highly desirable.
- A high school diploma or equivalent is required; a Bachelor's degree in Business Administration or a related field is preferred.
Physical Requirements:
- Ability to lift and move merchandise weighing up to 50 pounds and operate necessary equipment safely.
- Must be capable of standing, kneeling, and moving throughout the store for extended periods.
Working Conditions:
- The role involves a mix of indoor and outdoor work, with varying noise levels and weather conditions.
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