IT Support Specialist

4 weeks ago


Rochelle Park, New Jersey, United States Five Rivers IT, Inc. Full time

At Five Rivers IT, we are seeking a skilled IT Support Specialist to join our dynamic team of professionals providing world-class IT services to clients in the NYC metro area.

This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.

Key Responsibilities:

  • Provide initial contact and incident resolution to customers with hardware, software, and application problems.
  • Attempt to resolve as many incidents during the first call as possible.
  • Document incident resolution and status in incident PSA tool.
  • Provide day-to-day support for localized PC issues.
  • Create and manage user accounts and provide remote troubleshooting support to customers.
  • Provide input and update to standard operating procedures.
  • Participate in the organization's change management process.
  • Communicate and escalate issues using sound judgment and self-initiative.
  • Provide polite and friendly customer service.

Requirements:

  • Previous experience in IT, customer service, or other related fields.
  • Ability to build rapport with clients.
  • Strong troubleshooting and critical thinking skills.
  • Positive and professional demeanor.

Additional Details:

  • This is a Full-Time position.
  • All standard benefits are included such as medical/dental/vision insurance and vacation time.
  • We encourage and reward professional certifications.
  • Salary will be based on experience. Please send your resume with the expected salary.
  • You will be placed at our Rochelle Park, NJ office.

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