Director of Business Operations

1 week ago

Salem, Oregon, United States SCRAM of California Full time
Job Title: Director of Business Services

Career Opportunities with SCRAM of California

A great place to work.

Job Summary

SCRAM of California is seeking a highly skilled and experienced Director of Business Services to oversee all General Management and Program Management across all locations. This role is pivotal in ensuring the highest standards of service excellence for our clients.

Key Responsibilities
  • Oversee daily operations at all SCRAM of CA | NV | AZ | HI | ID locations.
  • Develop and implement strategic plans to improve operational efficiency.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Manage budgets, financial reporting, and resource allocation.
  • Lead the development and execution of client programs and services.
  • Monitor program performance and implement improvements as needed.
  • Collaborate with cross-functional teams to ensure program goals are met.
  • Evaluate client feedback and adjust programs to enhance client satisfaction.
  • Foster a client-centric culture across all locations.
  • Ensure all staff are trained and equipped to deliver exceptional client service.
  • Address and resolve client issues and concerns promptly and effectively.
  • Develop and maintain strong relationships with clients and stakeholders.
  • Lead, mentor, and develop a high-performing team.
  • Conduct regular performance reviews and provide constructive feedback.
  • Promote a positive and inclusive work environment.
  • Identify and address training and development needs for staff.
Requirements
  • Bachelor's degree in business administration, Management, or a related field (Master's preferred).
  • Minimum of 7-10 years of experience in a senior management role.
  • Proven track record of successful program management and operational leadership.
  • Strong financial acumen and experience with budget management.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to travel to various locations.
What We Offer
  • Competitive salary and performance-based bonuses.
  • SCRAM Companies offers a generous Paid Time Off (PTO) program, paid holidays, and a 401(k) plan that includes an employer matching contribution.
  • In addition, employees working 30 hours or more per week, on average, are eligible for health and welfare benefits including: medical coverage, dental coverage, vision coverage, FSA, HSA, and additional programs.
  • Our organization also encourages involvement in giving back and allows one paid day off per quarter for volunteering.
  • Opportunities for professional development.
  • Collaborative and inclusive work culture.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms and to smell.

Compensation range starting at $100,000-$140,000

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