Regional Patient Account Coordinator
2 weeks ago
Riccobene Associates Family Dentistry is seeking a dedicated full-time Patient Account Coordinator. This role is essential in managing patient accounts effectively.
Are you looking for a role that offers fulfillment and purpose? Join us and become a vital part of our team, where you can foster meaningful relationships with patients and colleagues while contributing to their well-being.
Core Values:
- Sincerity: Passion and excellence in every task
- Mastery: Skill development through hands-on training
- Integrity: Upholding ethical standards consistently
- Laughter: Promoting joy and positivity in the workplace
- Excellence: Competitive compensation and comprehensive benefits, including medical, vision, dental, 401k, and more.
#ChangingLivesOneSmileAtATime
POSITION SUMMARY
The Patient Account Coordinator at Riccobene Associates Family Dentistry is responsible for collaborating with patients and insurance providers to ensure accurate fee collection in line with our policies.
KEY RESPONSIBILITIES
- Manage patient accounts receivable and collections for assigned locations
- Conduct audits on accounts and balances to ensure accuracy
- Review and validate patient statements
- Identify and confirm daily patient copays
- Address and resolve patient billing inquiries and issues
- Recognize patients with overdue balances and initiate appropriate collection processes
- Communicate with patients regarding outstanding balances
- Provide support for revenue cycle activities as needed
- Resubmit insurance claims for resolution
- Process patient refund requests
- Act as a liaison between the revenue cycle department and office operations
- Assist with additional revenue cycle projects as assigned
Requirements
Essential Qualifications:
- Experience in Accounts Receivable or Collections
- Preferred 2+ years in Dental Accounts Receivable, Collection, or Billing
- Proficient in computer applications including Outlook, Excel, and Word
- Organized with the ability to prioritize workload effectively
- Ability to interpret Explanation of Benefits statements accurately
- Demonstrated independent thinking and sound judgment
- Exceptional customer service skills
- Team-oriented approach to responsibilities
- Dependable and prompt in work ethic
- Maintain confidentiality regarding patient information
- Active listening skills for effective communication
- Familiarity with Dental Practice Management Software (Denticon) is a plus
Communication Skills:
- Excellent telephone etiquette and clear communication with patients and team members
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Schedule:
- 8-hour shifts
- Daytime hours
- Monday to Friday
Work Environment:
- Clinic setting
- Medical office atmosphere
Work Location:
- In-person role
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