Customer Service Agent

2 weeks ago


Chico, California, United States DoubleTree by Hilton Chico Full time
Job Overview

As a vital part of our team, you will play a key role in maintaining our esteemed reputation by delivering exceptional and attentive service at our hotel. Guest service representatives are essential to the smooth operation of the front office, managing various tasks such as customer interactions, record management, phone communications, guest transportation, and handling reservations.

Compensation:

$16 - $17 per hour

Key Responsibilities:
  • High school diploma or equivalent educational background is required.
  • Proof of U.S. citizenship or legal authorization to work in the United States is necessary.
  • Strong verbal and written communication skills in English are essential.
  • Access to a personal vehicle and a valid driver's license with automobile insurance is required.
  • Basic computer skills and familiarity with hotel management software, along with proficiency in using calculators, multi-line phones, and other office equipment are expected.
  • Demonstrated motivation, along with excellent communication, organizational, and professional skills are important.
  • Prior experience in customer service and problem-solving is preferred.
  • Familiarity with hotel security, safety, and health protocols is beneficial.
  • Knowledge of ADA regulations concerning guest accommodations is necessary.
  • Physical capability to lift and carry up to 40 lbs, bend, squat, reach, and navigate stairs to assist guests and manage their luggage, as well as to ensure safety during emergencies.
  • Ability to operate a company vehicle is required.
Qualifications:
  • Flexible availability, including mornings, evenings, weekends, and holidays, is essential.
  • A passion for engaging with people and delivering outstanding customer service and problem resolution is crucial.
  • A high school diploma or equivalent is mandatory.
  • U.S. citizenship or authorization to work in the U.S. is required.
  • Excellent verbal and written communication skills in English are necessary.
  • Reliable transportation and a valid driver's license are required.
  • Experience in service-oriented and problem-solving roles is important.
  • Knowledge of safety, security, and health policies is expected.
  • Understanding of American Disabilities Act (ADA) regulations is necessary.
  • Physical ability to safely handle and transport up to 40 lbs is required.
  • Strong communication, organizational, and professional skills are essential.
  • High motivation, initiative, and adaptability are important traits.
About Us

Located in Chico, our DoubleTree by Hilton hotel is an award-winning upper-upscale establishment featuring 174 guest rooms, a pool, a spa, and the Sycamore Tap & Table. We are dedicated to meeting the high expectations of our guests and consistently strive to enhance their experience with every visit.



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