Phone Operator/PBX Specialist

5 days ago


Idaho Falls, Idaho, United States Mountain View Hospital Full time

About the Role:

Mountain View Hospital is seeking a skilled Phone Operator/PBX Specialist to join our team. As a key member of our hospital staff, you will be responsible for providing exceptional customer service and ensuring seamless communication between patients, families, and hospital staff.

Key Responsibilities:

  • Answer and direct incoming and outgoing calls in a professional and courteous manner.
  • Route calls to the appropriate department or staff member in a timely and efficient manner.
  • Provide general information to patients and families, while maintaining confidentiality and adhering to hospital policies.
  • Manage and operate equipment safely and correctly.
  • Assist with emergency situations and respond to alarms as needed.
  • Participate in training and staff meetings to stay up-to-date on hospital policies and procedures.

Requirements:

  • High School graduate or equivalent.
  • Current BLS certification, including training on defibrillators and renewal as required.
  • Proficient in MS Office and Excel.
  • Ability to learn complex phone systems and hospital information systems.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

About Mountain View Hospital:

Mountain View Hospital is a mission-driven organization committed to providing compassionate, cutting-edge care to our patients. We serve the entire Snake River Valley and offer a range of medical services, including wound care, urgent care, oncology, and more. Our work environment is people-centric and supportive, making us an ideal place to build a career.



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