Membership Representative

4 days ago


Lake Mary, Florida, United States YMCA of Central Florida Full time

Job Summary

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  • We are seeking a highly motivated and customer-focused Membership Representative to join our team at the YMCA of Central Florida. As a key member of our membership services team, you will be responsible for communicating with members and visitors in a professional manner, promoting membership sales, and providing excellent customer service.
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Responsibilities:

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  • Membership Sales: Conduct interviews/tours to promote membership, answer questions about membership benefits and programs, and assist members with enrollment.
  • Customer Service: Meet and greet members and visitors in a positive and professional manner, provide information about facility amenities and services, and resolve any issues or concerns.
  • Facility Access Control: Perform access control duties by checking in members and program participants, ensuring that membership cards are presented or proper guest fees are paid.
  • Data Entry: Enter membership and program data into technology systems, print receipts, and provide receipts to members and program participants.
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Requirements:

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  • Education: High School Graduate or equivalent required.
  • Experience: One year of YMCA experience preferred; one year of customer service experience preferred.
  • Skills: Demonstrated computer knowledge and data entry skills, excellent verbal, written, and interpersonal communication skills.
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Work Environment & Physical Demands:

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  • Flexible Schedule: Must be willing to work a flexible schedule, including weekends and holidays as needed.
  • On-Call Rotation: Must be willing to work an on-call schedule rotation as required.
  • Physical Demands: The position requires standing, walking, pushing, pulling, lifting, grasping, feeling, and repetitive motions. Talking is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels.
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Compensation: $15.00 per hour, competitive salary and benefits package available.



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