Customer Experience Representative

7 days ago


Lake Mary, Florida, United States YMCA of Central Florida Full time
Job Summary
">

The YMCA of Central Florida is seeking a detail-oriented Member Services Representative to join our team. In this role, you will be responsible for providing exceptional customer service, promoting membership, and contributing to the overall success of our organization.

">Key Responsibilities:
  • Respond to member inquiries and resolve any issues promptly and professionally.
  • Maintain accurate records and data entry, ensuring seamless operations and efficient communication.
  • Collaborate with the Membership Director to develop strategies for membership growth and retention.
  • Foster a positive and welcoming environment, embodying the YMCA's core values and mission.
  • Stay up-to-date with policies, procedures, and system updates to ensure optimal performance.
">Requirements:
  • Bachelor's degree or equivalent preferred, but not required.
  • A minimum of one year of experience in customer-facing roles, preferably within the non-profit sector.
  • Strong computer skills, including proficiency in software applications and data management systems.
  • Excellent verbal and written communication skills, with the ability to work effectively in a team environment.
">Compensation & Benefits:
  • This position offers a competitive hourly rate of $15.00 per hour, commensurate with experience.
  • The YMCA of Central Florida provides a comprehensive benefits package, including health insurance, retirement savings, and paid time off.


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