Membership Assistant| Ken Garff

1 month ago

Salt Lake City, United States Oakview Group Full time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Membership Assistant plays a vital role in supporting the operations of the membership team by managing administrative tasks, data entry, reservations, and member interactions. This role also provides marketing and social media support to ensure seamless communication and engagement with members. The Membership Assistant is a front-line representative of the Club, creating a welcoming and professional atmosphere for all members and guests.

Reports Directly To: Sr Membership Director

This role will pay a hourly wage of $18.00 to $22.00.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

About the Venue

The Ken Garff University Club, located in the South End Zone of Rice-Eccles Stadium, is a premier private social hub for alumni, faculty, staff, and the Salt Lake City community. Offering stunning views, exclusive amenities, and a vibrant calendar of events from game-day celebrations to themed soirées, the Ken Garff University Club creates memorable moments in an unparalleled setting. The club is a unique space for dining, networking, and celebrations.

If you're passionate about delivering exceptional member experiences in a dynamic, high-energy environment, this is the perfect place to grow your career while being part of something truly special.

Responsibilities

Key Responsibilities:

Administrative and Data Management

* Input Data Into Systems: Enter and maintain accurate data within key systems such as Ungerboeck, CaterPro, MembersFirst, MemberPride, and others to ensure data integrity and consistency across the department.
* Non-App Reservations: Manage reservations for spaces such as boardrooms, co-working spaces, and new member benefits that roll out. Handle booking requests, coordinate schedules, and confirm details with members and staff.
* Parking Codes: Issue and track parking codes for members attending events or using club facilities. Monitor usage, provide updates as needed, and troubleshoot issues promptly. Work with Commuter Services to submit new parking codes for new members and cancel out parking codes for resigning members.

Member Support

* Front Desk Support: Greet members and guests, answer inquiries, and assist with reservations and membership-related concerns. Maintain a welcoming presence at the front desk to ensure an excellent first impression.
* Member Assistance and Issue Resolution: Act as a point of contact for members to address questions or resolve issues efficiently, ensuring satisfaction and retention.
* Member Survey and Feedback: Assist in creating and distributing member surveys after events, dining experiences, etc. Track feedback and suggest adjustments to enhance the overall experience.

Vendor and Event Coordination

* Vendor Coordination: Act as the primary point of contact for selected vendors used by the membership team. Communicate regularly to ensure timely delivery/arrivals of supplies and or Servies, resolve issues as they arise and update the Membership Manager on vendor performance.
* Event Support: Assist with setup, logistics, and coordination for events. Work with the Programs/Events Coordinator to handle event-related tasks, provide on-site support when appropriate, and ensure member engagement and satisfaction..

Marketing and Social Media

* Social Media Creation and Management:
* Assist in the creation of engaging, brand-aligned content for social media platforms, including but not limited to Instagram, Facebook, and LinkedIn.
* Collaborate with Membership Manager to develop content themes, identify relevant topics, and execute regular posting schedule that promotes club events, initiatives and member highlights.
* Actively monitor and respond to comments, messages and inquiries on social media. Maintain a positive and timely response strategy to address questions, provide information, and handle any issues that arise on digital platforms.
* Track and report on engagement metrics (such as likes, shares, and member interactions) to assess the effectiveness. Provide insights and suggest adjustments to enhance reach and member engagement.
* Marketing Support:
* Work with the Membership Manager to implement targeted social media campaigns and email marketing strategies that align with club events, initiatives, and seasonal priorities.
* Help design marketing materials, such as flyers, event banners, and digital graphics (using Canva), to promote events, Membership benefits and club news. Collaborate with Membership Manager to ensure these materials meet club standards and are distributed effectively.
* Coordinate with the Membership Manager to ensure consistency in branding and communication.
* Support the execution of marketing strategies that promote events and club initiatives.

Qualifications

Qualifications:

* Proficiency in Microsoft Office Suite and familiarity with tools like Ungerboeck and CaterPro (training will be provided).
* Strong organizational skills with attention to detail.
* Excellent interpersonal and communication skills.
* A proactive, team-oriented attitude and the ability to multitask effectively.
* Experience with social media platforms and basic content creation tools is a plus.

This position is an exciting opportunity for someone looking to build their skills in member relations, marketing, and event coordination in a fast-paced and supportive environment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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