Relationship Banker

5 days ago


Baltimore, Maryland, United States Bank of America Full time
About the Role

We are seeking a highly motivated and results-driven Relationship Banker to join our team at Bank of America. As a key member of our financial center, you will be responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources.

Key Responsibilities
  • Accurately and efficiently process cash transactions for clients as needed.
  • Build relationships with clients to meet their financial needs and provide personalized solutions.
  • Follow established processes and guidelines in daily activities to ensure the best possible client experience.
  • Grow business knowledge and network by partnering with experts in small business, lending, and investments.
  • Manage financial center traffic, appointments, and outbound calls effectively.
  • Drive the client experience and ensure that clients receive exceptional service.
  • Manage cash responsibilities and maintain a high level of accuracy.
Requirements
  • Enthusiastic and highly motivated self-starter with a strong work ethic and intense focus on results.
  • Collaborative and effective communicator with strong relationship-building skills.
  • Passionate about delivering an exceptional client experience and improving clients' financial lives.
  • Confident in identifying solutions for new and existing clients based on their needs.
  • Excellent communication and problem-solving skills.
  • Ability to learn and adapt to new information and technology platforms.
  • Experience in financial services and knowledge of financial services industry, products, and solutions.
  • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
  • Six months of cash handling experience.
  • Bachelor's degree or business-relevant associate degree such as business management, business administration, or finance.
Skills
  • Adaptability
  • Business Acumen
  • Customer and Client Focus
  • Oral Communications
  • Problem Solving
  • Account Management
  • Client Experience Branding
  • Client Management
  • Client Solutions Advisory
  • Relationship Building
  • Business Development
  • Pipeline Management
  • Prospecting
  • Referral Identification
  • Referral Management
Work Environment

Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse.


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