Beverage Operations Supervisor

2 weeks ago

Los Angeles, California, United States Tacolina Full time
About Us:

At Tacolina, we pride ourselves on being a vibrant and welcoming establishment that offers fresh, health-conscious dining experiences. Our commitment to exceptional service has made us a beloved choice in the community, and we are excited to continue our tradition of excellence.

About You:

You possess a deep passion for the hospitality industry, with a lifelong connection to food and beverage. We seek an individual who embodies a service-oriented mindset towards staff, guests, vendors, and all restaurant stakeholders. Your comprehensive understanding of both service and operational aspects allows you to enhance the restaurant's overall performance. You take pride in your contributions and enjoy mentoring your team while fostering an inspiring atmosphere for our regular patrons. Your enthusiasm for personal and team development drives you to implement effective systems that streamline restaurant operations.


About the Position:

This role focuses on managing beverage costs and curating an enticing cocktail menu while maintaining an engaging presence on the floor. Responsibilities include overseeing inventory management, ensuring accurate invoicing, and meeting departmental targets. When on the floor, your priority is guest satisfaction; you will create a lively environment, ensure that facilities meet our standards, support staff in their roles, connect with guests, and address any service challenges that arise. This position requires a commitment of 50 hours per week across five shifts, including weekends and holidays during peak times.


Qualities of a Tacolina Management Team Member:
  • A strong work ethic coupled with a positive attitude
  • A genuine passion for food and beverage, particularly cocktails and wines
  • Leadership skills with a focus on teaching and development
  • Integrity and honesty in all interactions
  • Ability to multitask gracefully under pressure
  • A collaborative team player who consistently exceeds expectations
  • Attention to detail, cleanliness, and organization
  • Decisiveness in challenging situations
  • A humble approach with a desire for continuous improvement
  • Willingness to contribute ideas and implement changes for excellence

Hospitality and Floor Presence:

Your primary responsibility is to cultivate a culture where guest satisfaction and Tacolina hospitality are paramount. As a brand ambassador, you will uphold service standards that reflect our values.


Key Responsibilities:
  • Supervise floor staff to ensure professional service and guest satisfaction
  • Engage with guests to foster enjoyable and memorable experiences
  • Ensure FOH staff deliver exceptional hospitality, encouraging return visits
  • Check in with tables to build rapport and address any concerns
  • Guide team members through service protocols, from greeting to farewell
  • Handle guest challenges with poise and care

Food and Beverage Quality Assurance:

It is our duty to guarantee that all food and beverages meet Tacolina's standards for presentation and taste.


  • Ensure all food and beverages are prepared correctly and presented attractively
  • Maintain consistency in presentation and garnishing
  • Adhere to recipe specifications for beverages
  • Implement portion control measures
  • Ensure team members are knowledgeable about new menu items before launch
  • Update beverage offerings as needed

Human Resources Responsibilities:

The Beverage Manager will uphold team accountability to Tacolina's standards, addressing issues promptly and respectfully to strengthen team dynamics.


  • Evaluate and recognize team performance according to established standards
  • Assist in maintaining employee records
  • Ensure accurate onboarding of new hires
  • Report updates to HR and accounting as necessary
  • Manage timekeeping and compliance with break policies
  • Maintain hiring documentation in collaboration with HR
  • Follow established hiring practices
  • Ensure adherence to company policies and procedures
  • Assist in conducting annual performance reviews

People Skills:
  • Recognize achievements publicly while providing constructive feedback privately
  • Continuously develop staff in food and beverage knowledge and service skills
  • Foster strong working relationships with all team members
  • Stay informed and engaged with the evolving cocktail scene

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