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Administrative Assistant

2 months ago

SaintBrieuc, Bretagne, United States George Mason University Full time
About the Position

The Administrative Assistant provides critical support to the College of Engineering and Computing’s Undergraduate Student Services Office. This role involves managing academic requests, serving as a resource for students, faculty, and staff, and preparing and disseminating program-related information.

Key Responsibilities
  • Support student requests, verify documents, and communicate decisions
  • Maintain accurate records and logs of requests and actions
  • Respond to inquiries via phone and email, and maintain electronic student file folders
  • Stay up-to-date on university and CEC academic policies and processes
  • Prepare and send commendation emails for students on the Dean’s List
  • Develop and maintain relationships with staff across campus offering services to undergraduate students
Office Support
  • Serve as the first point of contact for calls, visitors, and general email inquiries
  • Assess and manage requests from prospective and current students, resolving and/or directing inquiries appropriately
  • Manage facilities work orders, maintain bulletin boards, and keep an inventory of supplies
  • Serve as a backup contact and support for CEC Peer Mentors
Recruiting and Outreach
  • Support CEC Undergraduate Student Services Office at university orientation sessions, research celebrations, and other events
  • Assist with event planning, communication, and day-of event activities

Requirements

  • High school diploma or equivalent
  • Experience working in an office setting
  • Experience as a front office first point of contact
  • Experience with confidential record keeping
  • Knowledge of general office practices and equipment
  • Demonstrated written, oral, and interpersonal communication skills
  • Demonstrated problem-solving skills
  • Demonstrated skill in working as part of a team
  • Proficiency in Microsoft Office Suite
  • Aptitude to learn new software and internet applications
  • Ability to coordinate multiple activities simultaneously and prioritize items of importance
  • Ability to exercise independent, sound judgment with accuracy and attention to detail
  • Ability to maintain confidentiality and accuracy in dealing with clients and academic requests

Preferred Qualifications

  • Bachelor’s degree in a related field
  • Work experience in higher education
  • Experience with Banner, eVA, and Patriot Web
  • Experience with event planning
  • Experience creating marketing materials
  • General knowledge of university policies and procedures
  • Knowledge of university resources