Sales Business Development Representative
4 weeks ago
As a Sales Business Development Representative at Hendrick Automotive Company, you will be responsible for generating leads and supporting the sales and service goals of the company. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment.
Key Responsibilities:
• Answer all incoming phone calls according to a proven script and schedule sales or service appointments
• Log customer comments into the Dealership Management System
• Schedule follow-up contact if no appointment is made in the Dealership Management System
• Confirm scheduled appointments with future customers
• Post scheduled appointments on the appointment board in the Business Development Center
• Re-schedule "no-show" customer appointments
• Follow-up with the sales or service department to determine if the appointment was kept and what the outcome was
• Maintain and update customer changes in the database
• Contact current customer base on current marketing incentives
• Respond to customer website requests (internet inquiries)
• Contact internet clients via email and phone to schedule a sales or service appointment
• Notify necessary departments to inform of appointments set
• Forward any customer concerns to the correct department Manager and follow-up
Requirements:
• Previous customer service and/or business development experience
• Ability to deliver superior customer satisfaction
• Valid Driver's License
• Intermediate knowledge of Microsoft Office products
• Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations
Work Environment:
This role requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.
Core Values:
To perform the job successfully, an individual should demonstrate the following core values:
• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement
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