Assistant Sportsbook Operations Manager
2 weeks ago
Assistant Sportsbook Operations Manager
at FanDuel Chicago, Illinois
ABOUT FANDUEL GROUP
FanDuel Group is a premier collection of brands and offerings designed to provide fans with innovative and engaging ways to connect with their favorite sports, games, and teams. Our mission is challenging, which is why we are committed to assembling a top-tier team. We aim to succeed while upholding our values, ensuring we prioritize the well-being of our colleagues. Our focus on professional growth, comprehensive insurance, and generous leave policies reflects our dedication to our employees' success.
FanDuel Group operates from New York, with additional locations across various states and internationally. Our portfolio includes:
- FanDuel: A revolutionary real-money fantasy sports application
- FanDuel Sportsbook: The leading sports betting application in America
- TVG: A top-tier horse racing television and media network
- FanDuel Racing: A horse racing application tailored for casual sports enthusiasts
- FanDuel Casino & Betfair Casino: Popular online casino applications
- FOXBet: A distinguished betting platform and affiliate of FanDuel Group
- PokerStars: The leading online poker platform and affiliate of FanDuel Group
THE POSITION
We have an exciting opportunity for you
The Assistant Sportsbook Operations Manager will oversee the sportsbook's daily operations in the absence of the Sportsbook Manager or General Manager. In this role, you will inspire the team to thrive in a dynamic environment and ensure a remarkable experience for our customers.
YOUR RESPONSIBILITIES
- Support the Sportsbook Manager and/or General Manager in evaluating the sportsbook's performance and formulating strategies for improvement.
- Manage overall sportsbook operations when the Sportsbook Manager and/or General Manager are unavailable.
- Provide mentorship and constructive feedback to the sportsbook team to uphold high standards of service.
- Foster strong relationships with customers to enhance retention and satisfaction.
- Lead regular team meetings in the absence of the Sportsbook Manager, encouraging team engagement.
- Collect and analyze customer feedback to enhance the overall experience.
- Report any incidents to the appropriate authorities promptly.
- Ensure compliance with all internal and external policies and procedures.
- Guide the team in executing new promotions and initiatives to stimulate market growth.
- Oversee cash control systems and address any discrepancies as they arise.
- Monitor customer interactions to ensure team engagement in the MCR process.
WHAT WE'RE LOOKING FOR
- Associate or bachelor's degree in Finance or a related field preferred.
- At least 2 years of experience in cash handling and sportsbook operations preferred.
- A minimum of 1 year of experience as a ticket writer or cashier preferred.
- Strong knowledge of the gaming industry and betting processes is essential.
- Experience with union operations is preferred.
- Familiarity with sportsbook tracking systems and Title 31 software is a plus.
- Must be able to obtain and maintain a gaming license and meet all regulatory requirements.
OUR OFFER
We value our team members.
Competitive compensation is just the beginning. As part of our team, you can expect:
- An engaging and enjoyable work environment focused on genuine growth.
- Opportunities to create innovative products that resonate with fans.
- Access to mentorship and professional development resources to enhance your skills.
- Flexible vacation policies to support your well-being.
- Comprehensive benefits programs and platforms.
DIVERSITY AND INCLUSION
FanDuel Group is an equal opportunity employer. We embrace diversity and inclusion, valuing each individual as unique. We do not tolerate bias, judgment, or harassment and are committed to developing our employees to reach their full potential.
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