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Rooms Operations Management Assistant
2 months ago
Job Summary
This entry-level management position focuses on supporting the day-to-day activities of Rooms Operations, encompassing areas such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The Assistant Manager Rooms Operations plays a crucial role in working with employees to execute guest arrival and departure procedures and maintain the property's cleanliness standards. This position strives to ensure guest and employee satisfaction and achieve the operating budget.
Candidate Profile
Education and Experience
• A high school diploma or equivalent is required, along with 3 years of experience in guest services, front desk, housekeeping, or a related professional area.
OR
• A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is required, along with 1 year of experience in guest services, front desk, housekeeping, or a related professional area.
Core Work Activities
Supporting the Management of Rooms Operations Activities
• The Assistant Manager Rooms Operations is responsible for opening and closing Front Desk shifts, ensuring the completion of assigned shift checklists, and performing other duties as necessary.
• This role involves running and reviewing critical information contained in room operations reports.
• The Assistant Manager Rooms Operations must understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
• This position operates all department equipment as necessary and reports malfunctions.
• The Assistant Manager Rooms Operations ensures employees have the proper supplies and uniforms.
• This role involves understanding night audit procedures and being able to comprehend and utilize reports as necessary.
• The Assistant Manager Rooms Operations understands and complies with loss prevention policies and procedures.
• This position communicates performance expectations to employees in accordance with job descriptions for each position.
• The Assistant Manager Rooms Operations handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.
Contributing Information to Support Managing to Budget
• The Assistant Manager Rooms Operations supervises same-day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• The Assistant Manager Rooms Operations understands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience
• Assists in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints, seeking assistance from a supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
Benefits
The hourly pay range for this position is $26.44 to $30.29. Marriott International offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Equal Opportunity Employer
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
