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Housekeeping Operations Assistant Manager

2 months ago

Chicago, Illinois, United States The United Center Full time
Job Overview

The United Center, a leading venue for sports and entertainment, is seeking a dedicated individual with a strong interest in housekeeping and sports to assume the role of Assistant Manager, Housekeeping.

Key Responsibilities:

This position involves assisting in the comprehensive management of the Housekeeping Department, which is tasked with ensuring the cleanliness and upkeep of both the interior and exterior spaces of the facility, thereby creating a safe and welcoming environment for guests and staff.

Specific Responsibilities Include:

  • Support event transitions for various sports games and concerts, including load-ins and load-outs.
  • Maintain organized housekeeping storage areas as designated.
  • Assist in training new team members on departmental policies and procedures.
  • Fill in for the Housekeeping Manager during shifts as required, including covering for absences.
  • Adhere to cleaning and sanitization protocols as outlined by health and safety organizations.
  • Provide support for large events and meetings within the facility and surrounding areas.
  • Oversee the quality of cleanup operations following events in various areas of the venue.
  • Supervise various housekeeping teams and contracted services to ensure high standards are met.
  • Manage housekeeping activities before, during, and after events.
  • Assist in scheduling staff in the absence of the Housekeeping Manager.
  • Ensure the cleanliness of designated areas throughout the day.
  • Communicate effectively with event management regarding housekeeping needs for scheduled events.
  • Be available for flexible working hours as dictated by the event calendar.
  • Help coordinate event staff scheduling when necessary.
  • Ensure the facility is prepared for guest arrivals.
  • Conduct regular inspections of the venue to maintain cleanliness and order.
  • Respond to internal requests and assign tasks as needed.
  • Follow up with internal clients to ensure satisfaction with housekeeping services.
  • Maintain regular communication with supervisors regarding ongoing projects and departmental goals.
  • Assist with setup for meetings and banquets across the venue.
  • Other related duties may be assigned as necessary.

Supervisory Role:

This position directly oversees a team of 10 or more non-supervisory staff members within the Housekeeping Department, as well as managing contracted services.

Physical Requirements:

Individuals in this role must be able to meet the physical demands necessary to perform essential job functions, which may include sitting, standing, walking, climbing, and lifting up to 50 pounds.

Work Environment:

The work environment may involve exposure to outdoor conditions and loud noise levels. Reasonable accommodations will be made for individuals with disabilities.

Qualifications:

  • A minimum of three years of relevant experience or a combination of education and experience.
  • Bi-lingual skills in English and Spanish are preferred.

Benefits:

  • Competitive salary package.
  • Comprehensive benefits including medical, dental, and vision coverage.
  • 401K options with company matching.
  • Generous paid time off.
  • Additional fringe benefits.