Customer Support Specialist
4 days ago
We are seeking a skilled Customer Support Specialist to join our team at KLA. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring timely resolution of system commissioning, breakdown repairs, and preventative maintenance support.
Key Responsibilities:
- Provide technical support to customers, including system commissioning, breakdown repairs, and preventative maintenance support.
- Develop and maintain close working relationships with customers to enable the company to sell its product portfolio.
- Provision of feedback to enable the proactive identification of product and business process improvements.
- Timely completion of all field reports.
Requirements:
- Bachelor's Level Degree and/or related work experience of 5 years in the Semiconductor field.
- Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet, and Computer issues to the component level.
- Knowledge of Chemical Vapor Deposition (CVD) Equipment is not essential but preferred.
We offer a competitive and comprehensive total rewards package, including medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off, and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.
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