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Senior Technical Support Engineer

1 month ago

Atlanta, Georgia, United States Oracle Defunct Full time
Job Description

Oracle is seeking a highly skilled and experienced Technical Support Engineer to join our Exadata team. As a Technical Support Engineer, you will be responsible for providing technical support and solutions to our customers, resolving complex technical issues, and collaborating with internal teams to ensure seamless customer experience.

Key Responsibilities:

  • Provide technical support and solutions to customers via phone, email, and electronic means
  • Resolve complex technical issues related to Exadata and Oracle Database
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and deliver training and knowledge sessions to internal teams
  • Contribute to the development of knowledge articles and documentation

Requirements:

  • Technical degree or equivalent experience in Computer Science, Engineering, or related field
  • Greater than 10 years of industry experience in database administration and technical support
  • Expertise in Exadata, Real Application Cluster, Dataguard, and ASM/Storage areas
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service skills

About Us:

Oracle is a global leader in cloud solutions, and we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We offer a highly competitive suite of employee benefits, flexible work arrangements, and opportunities for professional growth and development.