Senior Technical Support Engineer
2 weeks ago
About Ditto:
Ditto is a globally remote team on a mission to unleash the full power of edge devices. Our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives.
As a Senior Technical Support Engineer at Ditto, you will play a crucial role in ensuring the success of our customers. You will work directly with customers to debug and reproduce problem reports, and partner with engineering and customer teams to resolve issues.
Key Responsibilities:
- Advocate for customers' needs and work with engineering and product teams to debug and reproduce problem reports.
- Be among the foremost technical and troubleshooting experts for our SDK and Cloud platform.
- Partner with engineering and customer teams to resolve issues and engage with senior leaders internally or with customers.
- Interact directly with developers and resolve their issues.
- Participate in a rotation to ensure customers have 24x7 coverage for emergencies.
- Work with Engineering to communicate incident status to customers and participate in root cause analysis.
- Write knowledge base articles to enable customers to quickly resolve problems.
- Aim for the highest customer satisfaction possible.
Requirements:
- 3+ years of experience in technical support engineering or software engineering roles.
- Bachelor's degree in Computer Science or similar experience.
- Customer-facing soft skills including active listening, customer empathy, and expectation-setting.
- Ability to read and follow code and GitHub commits to understand recent changes.
- Excellent communication skills in English, both written and verbal.
- Broad technical understanding of mobile devices, cloud computing, and networking.
- Preference for short projects where you can go deep and chase a problem down.
- Detailed technical understanding in one of the following areas: MongoDB, SQL, Cloud computing, or Distributed databases.
Benefits:
- Competitive salaries
- Stock options
- Medical, dental, vision, life, and disability coverage
- Flexible spending account (FSA)
- Flexible vacation policy
- 401(k) plan
We are an equal-opportunity employer and celebrate diversity and inclusion.
-
Senior Technical Support Engineer
2 weeks ago
Atlanta, Georgia, United States Oracle Defunct Full timeJob DescriptionOracle is seeking a highly skilled and experienced Technical Support Engineer to join our Exadata team. As a Technical Support Engineer, you will be responsible for providing technical support and solutions to our customers, resolving complex technical issues, and collaborating with internal teams to ensure seamless customer experience.Key...
-
Senior Technical Support Specialist
2 weeks ago
Atlanta, Georgia, United States Mattermost Full timeJob Title: Senior Technical Support EngineerMattermost is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our US Federal and Government customers.Responsibilities:Provide top-tier technical support to customers via support...
-
Senior Technical Support Specialist
7 days ago
Atlanta, Georgia, United States Superior Essex Full timeJob Summary:As a Senior Technical Support Specialist at Superior Essex, you will be responsible for providing technical guidance to customers on product selection, installation, and troubleshooting. You will work closely with the engineering and product management teams to ensure that our products meet the needs of our customers.Key Responsibilities: Provide...
-
Senior Technical Support Specialist
2 weeks ago
Atlanta, Georgia, United States Superior Essex Full timeJob Summary:As a Senior Technical Support Specialist at Superior Essex, you will provide expert technical guidance to customers on product selection, installation, and troubleshooting. You will work closely with sales, marketing, and engineering teams to develop and deliver product application guidelines and procedures. Your ability to positively interact...
-
Technical Support Engineer
2 weeks ago
Atlanta, Georgia, United States Ditto Job Board Full timeJob Title: Senior Technical Support EngineerWe are seeking an experienced Senior Technical Support Engineer to join our team at Ditto. As a key member of our Technical Support team, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and troubleshooting expertise.Key Responsibilities:Advocate for...
-
Senior Technical Services Engineer
4 weeks ago
Atlanta, Georgia, United States ERCO Worldwide Full timeJob Title: Senior Technical Services EngineerERCO Worldwide is a leading provider of inorganic products and technology for the production of chlorine dioxide. We are seeking a highly skilled Senior Technical Services Engineer to join our IDI Technical Service team.About the Role:The successful candidate will be responsible for:Providing technical support and...
-
Senior Technical Support Specialist
7 days ago
Atlanta, Georgia, United States Mattermost Full timeMattermost is seeking a skilled Senior Technical Support Engineer to provide exceptional technical support to our growing number of US Federal and Government customers.The ideal candidate will be adept at managing support tickets via Zendesk and possess a strong technical background in providing top-tier customer support.Key Responsibilities:Provide...
-
Senior Support Engineer
4 weeks ago
Atlanta, Georgia, United States Cleo Full timeJob Title: Senior Support Engineer ICleo is a cloud integration technology company focused on delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications.About the RoleThe Senior Support Engineer I will provide advanced technical assistance in resolving customer issues. This position...
-
Senior Commissioning Mechanical Engineer
2 weeks ago
Atlanta, Georgia, United States FST Technical Services Full timeFST Technical Services is a trailblazer in the industry, driven by innovation, safety, service, accountability, fellowship, and expertise. We're a team of extraordinary individuals who are passionate about making a positive impact in the building construction industry. As a Commissioning Senior Engineer, you'll be responsible for technical oversight,...
-
Senior Support Engineer
2 weeks ago
Atlanta, Georgia, United States Geotab Full timeAbout the Role:We are seeking a highly skilled Senior Support Engineer to join our team at Geotab. As a Senior Support Engineer, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in Geotab's products and services.Key Responsibilities:Provide in-depth troubleshooting assistance to Geotab...
-
Senior Commissioning Mechanical Engineer
1 week ago
Atlanta, Georgia, United States FST Technical Services Full timeFST Technical Services is a trailblazer in the industry, driven by innovation, safety, service, accountability, fellowship, and expertise. We're looking for motivated individuals to join our team as we continue to grow and make a positive impact in the building construction industry.This role requires travel and temporary relocation, with generous monthly...
-
Senior Technical Support Specialist
2 weeks ago
Atlanta, Georgia, United States Manhattan Full timeJob SummaryWe're seeking a skilled Senior Technical Support Specialist to join our team at Manhattan Associates. As a key member of our support team, you will provide technical assistance to analysts who diagnose, troubleshoot, repair, and debug complex supply chain software solutions.Key ResponsibilitiesUtilize technologies to proactively troubleshoot and...
-
Senior Technical Support Specialist
2 weeks ago
Atlanta, Georgia, United States Mattermost Full timeAbout the RoleMattermost is seeking a highly skilled Senior Technical Support Engineer to join our team in the US. As a key member of our support team, you will be responsible for providing exceptional technical support to our growing number of US Federal and Government customers.ResponsibilitiesProvide top-tier technical support to US Federal and Government...
-
Technical Support Specialist
4 weeks ago
Atlanta, Georgia, United States Ditto Job Board Full timeJob Title: Senior Technical Support EngineerAbout Ditto:Ditto is a globally remote team on a mission to unleash the full power of edge devices by removing the plumbing required to build amazing applications. Our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range...
-
Technical Support Engineer-East Coast
1 month ago
Atlanta, Georgia, United States Ditto Job Board Full timeAbout DittoDitto is a globally remote team on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. Our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and...
-
Senior Bridge Engineer
1 week ago
Atlanta, Georgia, United States Barge Design Solutions, Inc. Full timeJob SummaryThe Senior Bridge Engineer - Technical Lead will serve as the authority in Bridge practice area, responsible for advanced concepts, principles, and methods. This role involves staying informed of new developments and requirements affecting the organization, recommending changes in programs or applications, and working on multiple major projects...
-
Senior Technical Product Engineer
4 weeks ago
Atlanta, Georgia, United States Delta Air Lines Full timeJob Title: Senior Technical Product EngineerDelta Air Lines is seeking a highly skilled Senior Technical Product Engineer to join our team. As a key member of our product development team, you will be responsible for building strong business understanding and relationships to enable the delivery of technology solutions that deliver the intended business...
-
Senior Support Engineer
1 month ago
Atlanta, Georgia, United States Geotab Full timeAbout GeotabGeotab is a global leader in IoT and connected transportation, certified as a "Great Place to Work." We're a company of diverse and talented individuals working together to help businesses grow and succeed, while increasing the safety and sustainability of our communities.Job SummaryWe're seeking a Senior Support Engineer to join our team. As a...
-
Senior Technical Project Manager
2 weeks ago
Atlanta, Georgia, United States Lorven Technologies Full timeJob Title:Senior Technical Project Manager - Network EngineerJob Summary:Lorven Technologies is seeking a highly skilled Senior Technical Project Manager - Network Engineer to lead and manage projects related to Call Centers, WAN, IPSec B2B VPNs, ISP/Edge Networks, and Cloud Services. The ideal candidate will have 8+ years of experience in a relevant field,...
-
Senior Bridge Engineer
6 days ago
Atlanta, Georgia, United States Barge Design Solutions, Inc. Full timeJob Summary:The Senior Bridge Engineer serves as the technical authority in the bridge practice area, responsible for advanced concepts, principles, and methods. This role involves staying informed of new developments and requirements affecting the organization, recommending changes in programs or applications, and working on multiple major projects with...