Senior Application Support Engineer
1 month ago
We are seeking a highly skilled Senior Application Support Engineer to join our team at Geotab. As a key member of our Application Support Engineering team, you will be responsible for providing escalated engineering support and planning, testing, and automation of maintenance tasks.
Key Responsibilities:
- Resolve complex technical issues and provide effective communication of technical solutions to stakeholders during maintenance tasks
- Plan, design, test, and execute complex maintenance tasks
- Lead efforts to develop and document troubleshooting procedures, best practices, and maintain comprehensive documentation for areas of expertise
- Oversee maintenance schedules, deployments, and performance tuning for applications to ensure optimal functionality
- Lead initiatives for process optimization and improvements in incident management, service delivery, and system performance
- Recommend, design, and implement automation tools and frameworks to streamline routine maintenance tasks
- Engage in long-term capacity planning to meet current and future requirements; recommend and execute design enhancements to improve reliability, security, and operational processes
- Act as a mentor to less experienced ASEs and provide guidance and support
- Collaborate with software developers, system administrators, and other IT teams to ensure seamless issue resolution and continuous improvement
Requirements:
- 8 years of experience in application support, software engineering, or related technical roles
- 8 years of experience managing incident response for large-scale applications, including driving RCAs and creating post-incident action plans
Preferred Qualifications:
- Excellent collaborative and communication skills
- Technical leadership skills, including the ability to identify systemic gaps and recommend strategies for long-term reliability
- Strong troubleshooting skills with a systematic problem-solving approach
- Experience with Powershell, Python, SQL, Ansible, and Linux-based systems
- Desire to work in a fast-paced, evolving, growing, and dynamic environment
What We Offer:
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our website.
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