Customer Service Representative
1 week ago
The Dog Stop Richmond (TDS-0037) is seeking a highly skilled and compassionate Customer Service Representative to join our team as a Retail Front Desk Associate.
Key Responsibilities:
- Provide exceptional customer service to guests entering and leaving The Dog Stop, ensuring a positive and welcoming experience.
- Oversee all canine and employee activities, prioritizing the safety and well-being of our furry friends.
- Perform a variety of tasks, including customer service, guest relations, and administrative duties.
- Develop a general understanding of our products and services, providing accurate information to customers.
- Partner with team members to provide excellent customer service and support.
- Relay customer comments and concerns to management, ensuring prompt attention and resolution.
- Perform under pressure and in difficult circumstances, maintaining a calm and professional demeanor.
- Adhere to all company policies and procedures, upholding the highest standards of customer service and animal care.
Requirements:
- A genuine affinity for dogs and a passion for providing exceptional customer service.
- General experience in customer-facing roles, with excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
- Reliable transportation and a valid driver's license.
- Three professional references, with a strong work history.
Working Conditions:
- Part-time schedule, with some weekends required.
- Competitive salary and benefits package.
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