Customer Service Representative

5 days ago


Richmond, Virginia, United States Texas Department of Aging & Disability Services Full time
Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Texas Department of Aging & Disability Services. As a key member of our support staff, you will be responsible for providing exceptional customer service to our clients, their families, and staff.

Key Responsibilities:
  • Answer and transfer calls in a timely and professional manner
  • Provide general information and assistance to the public
  • Relay messages to support staff via email, phone, and pager systems
  • Assist with applications and distribute materials as needed
  • Log all calls and complete reports as required
  • Participate in disaster response and recovery efforts as needed
Requirements:
  • Previous experience as a switchboard or console operator or receptionist
  • Ability to work a flexible schedule, including weekends and holidays
  • Working knowledge of Microsoft Office, including Word, Excel, and Outlook
  • Ability to communicate effectively and provide exceptional customer service
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and supportive team environment
  • Professional development and growth opportunities


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