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Floral Customer Service Representative

2 months ago

Richmond, Virginia, United States Cross Creek Nursery Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Floral Customer Service Representative to join our team at Cross Creek Nursery. As a key member of our floral department, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our flower shop.

Key Responsibilities:

  • Answer all customer inquiries and respond to customer requests in a timely and professional manner.
  • Process all incoming orders and confirm deliveries daily to ensure accurate and timely fulfillment.
  • Reconcile floral statements and process outgoing invoices at the beginning of every month.
  • File all paperwork and maintain accurate records.
  • Work collaboratively with the floral team to achieve sales and customer satisfaction goals.
  • Assist with visual merchandising and maintaining a clean and organized store environment.

Requirements:

  • Minimum of 0-1 year of experience in a customer-facing role, preferably in a retail or floral environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with accuracy and efficiency.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive hourly rate and opportunities for advancement.
  • A dynamic and supportive work environment.
  • Professional development and training opportunities.