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Customer Service Representative

2 months ago


Richmond, Virginia, United States Woodfin Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service to each and every guest, ensuring a positive and memorable experience.

Key Responsibilities:

  • Serving and greeting all customers in a friendly and professional manner
  • Maintaining a neat and clean appearance, adhering to company standards
  • Resolving customer complaints in a timely and effective manner
  • Providing a safe and clean store environment, adhering to company safety protocols
  • Maintaining proper cash levels in register when receiving payments from customers for purchases
  • Counting and verifying cash transactions to ensure accuracy
  • Ensuring customers are of proper age to purchase alcohol and tobacco products
  • Performing additional tasks as needed to support the sales team

Requirements:

  • Cash handling experience preferred, but not required
  • Must be at least 16 years of age
  • Punctuality and reliability are required
  • Dependable transportation is required
  • Ability to crawl, kneel, squat, and climb
  • Ability to lift up to 30 pounds on a regular basis, unassisted
  • Ability to stand and walk for extended periods of time

Benefits:

  • A diverse, family-oriented company culture that promotes a healthy work/life balance
  • A 401K with both Roth and Traditional pre-tax options, managed through Empower with a company match of 25% - up to 6% of your annual income
  • Medical Insurance coverage through Anthem 3 plan options available
  • Health Savings Account available through qualifying medical plans
  • Dental Insurance coverage through Delta Dental 2 plan options available
  • Vision Insurance coverage through EyeMed
  • Flexible Spending Account
  • Tuition Reimbursement
  • Apprenticeship Training Programs
  • Employee Discounts on Woodfin services
  • Scholarship opportunities for employees and their immediate family
  • Opportunities for cross training and career development
  • Paid Vacation and PTO available upon hire
  • Employee Assistance Program

Equal Opportunity Employer:

At Woodfin, we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.