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Customer Service Representative

2 months ago

Richmond, Virginia, United States Schnitzer Steel Full time

Job Summary:

Schnitzer Steel is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a positive and respectful store environment.

Key Responsibilities:

  • Provide best-in-class customer care and support to customers in a fast-paced retail environment.
  • Promote sales and service to customers, meeting or exceeding sales goals and targets.
  • Maintain a high level of integrity, adhering to company policies and procedures at all times.
  • Work collaboratively with the team to achieve sales goals, maintain a clean and organized store environment, and perform various tasks as assigned.
  • Identify and address customer concerns, escalating issues to management as needed.
  • Participate in ongoing training and education to improve sales and customer service skills.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with a positive and friendly attitude.
  • Ability to work in a fast-paced retail environment, including weekends, holidays, and overtime as needed.
  • Reliable means of transportation and a valid driver's license (if applicable).
  • Ability to lift, stand, and walk for extended periods, with frequent bending and stretching.

Working Conditions:

  • Exposure to outdoor weather conditions and occasional noisy conditions.
  • Ability to work in a team environment, with a focus on customer satisfaction and sales growth.