Customer Experience Representative

1 week ago


Lynchburg, United States Enterprise Holdings Full time
Job Title: Customer Experience Representative

Enterprise Mobility is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. This role is responsible for providing exceptional service to our customers, ensuring a seamless and efficient rental experience.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
Requirements:
  • Must be at least 18 years old
  • Minimum of 1 year customer service or sales experience in a fast-paced environment
  • High School Diploma or G.E.D. required
  • Must have reliable transportation to and from work
  • Must have a valid driver's license
  • Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years
  • No drug or alcohol-related violations in the past 3 years
Work Schedule:

Saturday: 7:30am - 2pm

Sunday: 7:30am - 4pm

Tuesday: 4pm - 12am



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