Member Experience Representative

3 weeks ago


Lynchburg, United States YMCA of Central Virginia Full time

{"POSITION SUMMARY": "The Member Experience Representative is responsible for delivering exceptional member services and answering questions from program participants and guests. This role supports the work of the YMCA of Central Virginia, a leading nonprofit organization committed to strengthening community through youth development, healthy living, and social responsibility.", "OUR CULTURE": "Our mission and core values are brought to life by our culture. We strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming, genuine, hopeful, nurturing, and determined.", "ESSENTIAL FUNCTIONS": ["Communicate in a friendly and courteous manner when answering phones, transferring calls, and taking messages.", "Receive all program and membership fees.", "Ability to communicate properly and effectively with people at all levels.", "Greet everyone who enters the facility in a friendly manner and interact with all members.", "Ensure that all members and guests are properly checked in and greet members by name when scanning.", "Assist in tours once trained.", "Take membership pictures for cards.", "Be knowledgeable and able to answer all questions pertaining to all programs.", "Responsible for accurate input of all program registrations and membership signups.", "Responsible for accurately reconciling daily cash receipts and closeouts.", "Find coverage for your shift if you are unable to work.", "Engage with the community, communicate effectively, and collaborate with others.", "Qualifications: Must be able to effectively communicate with members, staff, volunteers, and vendors.", "Knowledge in customer service, including proper phone etiquette and computer experience.", "Minimum age of 16.", "Previous experience working with children.", "Work effectively with people of different backgrounds, abilities, opinions, and perceptions.", "First Aid, CPR, and AED within 30 days of hire."]}



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