Enterprise Desktop Support Specialist

5 days ago


Rancho Cordova, California, United States AA2IT Full time
Job Title: Deskside Support Tech

Location: Rancho Cordova, CA

Job Type: Full-time

About AA2IT: We are a leading IT solutions provider, and we're seeking a highly skilled Deskside Support Tech to join our team.

Job Summary:

We're looking for a talented Deskside Support Tech to provide exceptional technical and customer service to our senior leadership team and executives. As a key member of our IT team, you will be responsible for ensuring end-to-end support for users, managing team interactions, and maintaining industry-leading support levels.

Responsibilities:

  • Provide technical support for PC and Mac hardware, software, and system management
  • Manage team interactions and ensure end-to-end accountability for end-user support
  • Demonstrate high-level customer satisfaction and maintain industry-leading support levels
  • Stay up-to-date on new technologies and trends, and deploy new technology and services
  • Provide exceptional problem-solving and assist with firm-wide projects
  • Install, configure, and troubleshoot desktops, laptops, and mobile devices
  • Support leadership with various technologies and work with internal support and engineering teams
  • Prioritize and manage executive support issues/requests and provide weekly reporting to management
  • Communicate progress and completion of requests/issue resolution to users
  • Maintain documentation for helpdesk and end-user processes and procedures
  • Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software-related tasks as needed
  • Act as a resource for projects and engineering teams/tasks

Requirements:

  • Extensive knowledge of operating systems, including Windows and Mac OS
  • Experience supporting Office 365 applications
  • Experience with management tools such as Ivanti, Intune, and JAMF
  • Excellent communication and negotiation skills
  • Ability to work with technical and non-technical staff

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you're a motivated and experienced Deskside Support Tech looking for a new challenge, please submit your resume and answers to the following questions:

Q1: How many years of experience do you have in Enterprise Desktop/Deskside support?

Q2: How many years of experience do you have in PC or Mac hardware/software, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact?

Q3: How far do you live from 10951 White Rock Road, Rancho Cordova, CA, and how will you commute daily?



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