Retail Operations Supervisor

1 week ago


Woodbridge, United States Goodwill Industries Southern New England Inc Full time
Position Overview

Compensation: $17.32 per hour
Hourly Pay Range: $22.86

Why Choose Goodwill Industries Southern New England Inc?

  • Performance-based incentives
  • Referral rewards
  • Retirement contributions
  • Educational and fitness reimbursements
  • Emergency assistance programs
  • Paid leave
  • Additional benefits based on role

POSITION SUMMARY

The Shift Supervisor plays a crucial role in supporting the Store Manager with all aspects of the retail operations.

KEY REQUIREMENTS:

This role typically requires working regular weekends, holidays, and evening shifts as is customary in the retail sector.

PRIMARY RESPONSIBILITIES include, but are not limited to:

  • Providing exceptional service to customers and donors, ensuring a positive experience.
  • Optimizing the processing of donated goods through effective sorting, preparation, and pricing techniques to consistently meet production targets.
  • Maintaining a clean, organized, and safe store environment, promptly addressing any safety concerns.
  • Assisting with the unloading of delivery trucks and sorting newly received items.
  • Supporting the Store Manager in onboarding and training new staff in accordance with company policies.
  • Ensuring production areas are organized for efficient operations.
  • Adhering to cash handling and security protocols, including daily register closeout and bank deposits.
  • Overseeing store operations in the absence of the Store Manager, including opening and closing procedures, directing staff activities, and ensuring compliance with company policies and safety regulations.
  • Maintaining accurate store records and reporting any suspicions of fraud.
  • Complying with all relevant policies and procedures.

ADDITIONAL DUTIES

Responsibilities may include performing banking transactions related to store operations and responding to alarm notifications as part of the Alarm Responder Roster.

QUALIFICATIONS

To be successful in this role, candidates should possess:

  • A high school diploma or GED with at least one year of relevant experience.
  • Strong communication skills to interact effectively with customers and team members.
  • Basic mathematical skills for handling cash transactions.
  • Ability to follow instructions and manage routine situations.
  • Strong delegation skills to ensure operational efficiency.
  • A commitment to integrity and ethical business practices.

PHYSICAL REQUIREMENTS

This position involves regular standing, walking, and lifting, with the ability to handle items weighing up to 100 pounds and pushing heavy carts.

WORK ENVIRONMENT

The work environment is typically fast-paced, with regular deadlines and production goals. Employees may encounter various conditions including wet surfaces, mechanical equipment, and moderate noise levels.

Equal Opportunity Employer / Veterans / Disabled / Minority / Female



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