Business Analyst

7 days ago

Montpelier, Vermont, United States Lincoln Financial Group Full time
About the Role

We are seeking a highly skilled Business Analyst to join our ServiceNow Support Team at Lincoln Financial Group. As a Business Analyst, you will play a critical role in collaborating with Process Owners and Requestors across IT and the Business to define and deliver on the strategic roadmap.

Key Responsibilities
  • Collaborate with key stakeholders and management to gather and prioritize complex business requirements, providing recommendations and managing expectations.
  • Continuously prioritize the product backlog to ensure the development team is focused on the highest value work.
  • Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations.
  • Collaborate with cross-functional teams to manage dependencies and partner with Platform Owner and other stakeholders to understand Process Owner needs and emerging trends.
  • Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform.
Requirements
  • Minimum 4 years of experience within Information Technology.
  • 3-5+ years of experience in Business Analysis, Product Ownership/Management, Project Management, or other Agile-related roles within a development team.
  • Proven track record as a strong collaborator and communicator.
  • 4-year/Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's).
Preferred Qualifications
  • Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains.
  • ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer).
  • Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment.
  • Demonstrated experience thinking outside of the box to provide creative and effective solutions.
About Lincoln Financial Group

Lincoln Financial Group is a leading provider of financial services, helping people plan, protect, and retire with confidence. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

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