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Experienced Customer Service Advisor
2 months ago
Position Overview:
The Human Resources Department is seeking qualified candidates for the role of Senior Client Service Specialist. This position serves as the primary point of contact within the Human Resources Office, delivering exceptional service to employees, retirees, residents, and community members.
Key Responsibilities:
- Provide outstanding customer service and support to various stakeholders.
- Process employee benefits and address inquiries related to employment matters through various communication channels.
- Perform general administrative and clerical tasks to support the department's operations.
- Work after hours during designated enrollment periods.
Essential Skills and Qualifications:
- Strong organizational and interpersonal abilities.
- Excellent written and verbal communication skills.
- Effective time management and attention to detail.
- Professional demeanor in all interactions.
- Basic mathematical proficiency.
- Ability to manage multiple tasks in a dynamic environment.
- Experience working with diverse populations.
- Proficiency in standard office equipment.
- Capability to work independently and collaboratively.
Minimum Requirements:
- High school diploma or equivalent.
- Three years of relevant professional experience in customer service within an office environment; or
- An Associate's degree in a related field may substitute for two years of experience; or
- A Bachelor's degree in a related field may fulfill the experience requirement.
Preferred Qualifications:
- Experience in administering or processing employee benefits.
- Background in Human Resources.
Compensation:
The position offers a competitive hourly wage along with a comprehensive benefits package.
Equal Opportunity Employer:
The City of Worcester is committed to diversity and inclusion in the workplace. We encourage applications from women, minorities, individuals with disabilities, and protected veterans.
