Customer Service Representative
1 week ago
Randstad, a world leader in matching great people with great companies, is seeking an experienced Auto Claims Resolution Specialist to join their team in Worcester, MA. As a member of the Auto Claims team, you will play a vital role in Hanover's success by providing critical services to the business and its customers.
Key Responsibilities:
- Perform claim processing and payment functions on non-complex claims for one or more lines of business in multiple states.
- Review electronic claim files for completeness and follow procedures for gathering missing information.
- Make outbound calls with a level of satisfaction that meets or exceeds the customers' expectations.
- Develop recognition of coverages, claim processing requirements, and related data processing systems.
- Utilize established guidelines to obtain appraisals and other needed information from insured, advises insured as to proper course of action.
Requirements:
- 1 year of experience in a related field.
- Excellent communication and organizational skills.
- Ability to work in a fast-paced environment and meet deadlines.
Randstad is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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