Automotive Service Representative

4 days ago

Worcester, Massachusetts, United States Harr Toyota Full time
About Harr Motor Group:

Harr Motor Group is a leading automotive dealership with a rich history of providing exceptional customer service and quality vehicles. With over 60 years of experience, we have established ourselves as a trusted partner for our customers.


Service Advisor Role:

The Service Advisor at Harr Motor Group plays a vital role in ensuring the smooth operation of our service department. As the primary point of contact for customers, the Service Advisor is responsible for effectively communicating with customers to understand their automotive service needs, providing accurate cost estimates, and coordinating service appointments.


Key Responsibilities:

  • Provide exceptional customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.
  • Use state-of-the-art technology to ensure customer satisfaction and loyalty.
  • Provide repair estimates as needed and help prioritize with customers.
  • Coordinate activities to ensure repair work is completed on time.
  • Obtain customer approval on all repair orders at the time of the write-up or when closing additional add-on sales.
  • Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
  • Identify repeat customers and treat them accordingly.
  • Document repair order changes.

Requirements:
  • Previous experience in customer service, preferably in the automotive industry.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Detail-oriented and able to work in a fast-paced environment.
  • Proficient in computer systems and software.
  • Knowledge of automotive service procedures and terminology.
  • Ability to remain calm and professional in challenging situations.
  • High School degree or equivalent preferred.
  • Valid driver's license with a clean driving record.
  • Must pass a pre-employment physical and drug test.

Harr Motor Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.

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