Customer Service Manager
22 hours ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at The Golub Corporation. As a key member of our Front End operations, you will be responsible for ensuring that our customers receive fast, friendly, and efficient service. You will oversee the entire Front End operation, including customer checkout, bottle return, cleaning, and parking lot maintenance. Your primary goal will be to ensure that all company policies and procedures are adhered to at all times.
Key Responsibilities- Ensure that all Front End associates provide exceptional customer service and adhere to company standards.
- Oversee the entire Front End operation, including customer checkout, bottle return, cleaning, and parking lot maintenance.
- Train and supervise all cashiers, bottle associates, and service clerks to ensure they are knowledgeable about company policies and procedures.
- Schedule associates and perform other administrative tasks as needed.
- Maintain cashier controls and security in accordance with company policies and procedures.
- Ensure cash controls and over/short policies are adhered to.
- Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control.
- Responsible for cash control of all media's collected at registers, according to company policies and procedures.
- Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations.
- Assist the Customer Service Manager in the maintenance of all Front End expenses (i.e., payroll, cashier over/shorts, etc.).
- Ensure that all customer orders are rung accurately, efficiently, and in accordance with all corporate policies and procedures.
- Responsible for ensuring that all pricing errors are recorded on a timely basis.
- Ensure that the Front End operation is kept neat, safe, clean, and in accordance with all company and state sanitation regulations.
- Maintain a neat, clean, and organized workstation, according to 5S standards, at all times.
- Ensure that all Front End merchandising racks (i.e., cigarettes and candy) have adequate levels of merchandise and are kept neat and clean.
- Ensure that all Front End associates consistently work within company efficiency standards.
- Must be at least 18 years of age.
- Satisfactory Performance Reviews.
- Strong Organizational skills and ability to multi-task.
- Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
- Strong communication skills.
- Basic Literacy.
- Basic Computer Skills.
High School Diploma or equivalent. 1-3 years related experience.
Physical RequirementsExposure to Cold Environment Occasional 1-3 Hours. Exposure to Hot Environment Occasional 1-3 Hours. Bending Constant 5-8 Hours. Walking Constant 5-8 Hours. Standing Constant 5-8 Hours. Sitting Occasional 1-3 Hours. Squatting/Kneeling Constant 5-8 Hours. Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours. Twisting Constant 5-8 Hours. Pivoting Constant 5-8 Hours. Lifting Occasional 1-3 Hours up to 75lbs. Pushing/Pulling Frequent 3-5 Hours up to 75lbs. Lifting Frequent 3-5 Hours up to 50lbs. Lifting Occasional 1-3 Hours up to 25lbs.
Other Physical RequirementsMay be responsible to push/pull up to 250 pounds on uboats. Occasional repetitive motion of hand, wrist, arm, and shoulder. Frequent standing, walking, reaching, and bending.
Equipment UsedPhone. Computer Applications. Calculator. Register. Cleaning tools, mop, broom, rake, and shovel. Floor Machine.
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