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Front Desk Operations Manager

2 months ago

Jamaica, New York, United States MCR Hotels Full time
Job Summary

The Front Desk Manager will be responsible for overseeing the day-to-day operations of the Front Desk, ensuring exceptional guest service and maintaining a high level of professionalism. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Guest Service: Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Team Management: Supervise and train Front Desk staff, ensuring they have the necessary skills and knowledge to provide excellent guest service.
  • Operations: Oversee the Front Desk operations, ensuring that all tasks are completed efficiently and effectively.
  • Problem-Solving: Identify and resolve any issues that may arise, using sound judgment and problem-solving skills.
  • Communication: Communicate effectively with guests, staff, and management, ensuring that all parties are informed and up-to-date on any issues or concerns.
Requirements
  • Education: High school diploma or equivalent required; 2-year degree in Hotel and Restaurant Management, Hospitality, or related field preferred.
  • Experience: Previous Front Office management experience required.
  • Skills: Excellent verbal and written communication skills, ability to multitask and prioritize tasks, strong problem-solving skills, and ability to maintain confidentiality.
What We Offer
  • Hotel Discounts: Discounts on hotel stays and services.
  • Weekly Pay: Paid bi-weekly.
  • Paid Time Off: Accrued paid time off for full-time team members.
  • Retirement Options: 401(k) plan with company match.
  • Referral Bonuses: Bonuses for referring qualified candidates.
  • Career Advancement: Opportunities for career advancement and professional growth.
  • Health, Dental, Vision Insurance: Available after 30 days of employment for full-time team members.