Hotel Guest Services Representative

4 weeks ago


Jamaica, New York, United States Compass Group, PLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Compass Group, PLC. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, resolving challenges, and promoting hotel services and amenities.

Key Responsibilities:
  • Welcome and acknowledge each guest with a smile, ensuring a warm and welcoming experience.
  • Resolve guest challenges and concerns in a professional and courteous manner.
  • Promote hotel services and amenities to guests, upselling products as needed.
  • Work collaboratively with other hotel staff to ensure seamless guest experiences.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of hotel services and amenities.


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